Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
Does Medawar Jewelers offer complimentary shipping?
Yes, we offer complimentary insured standard shipping on all domestic orders over $500 to ensure your purchase arrives safely.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Custom designs and engraved pieces are final sale.
Do you provide appraisals for insurance purposes?
Every fine jewelry purchase at Medawar Jewelers includes a certified appraisal document detailing the quality and value of your piece for insurance coverage.
Can I customize an engagement ring or piece of jewelry?
Absolutely. Our master jewelers specialize in custom design services, allowing you to create a unique piece from scratch or modify an existing design.
What financing options are available?
We provide several flexible financing plans through our partners, subject to credit approval, to help you bring home the piece of your dreams.
How do I care for and maintain my jewelry?
We recommend professional cleaning and inspection every six months. We offer complimentary cleaning services for all jewelry purchased at our showrooms.